Deskside Support Specialist Job at vTech Solution, Washington DC

  • vTech Solution
  • Washington DC

Job Description

Job Summary:

The Deskside Support Specialist Journeyman provides onsite Tier 1 and Tier 2 technical support for government employees by installing, configuring, and troubleshooting Windows and Apple desktops, laptops, tablets, and mobile devices. This role involves both deskside and remote support, requiring collaboration with engineers and developers to resolve complex issues and delivering excellent customer service. Regular local travel is required to support various government locations.

Responsibilities:
  • Install, configure, and support Windows and Apple desktops, laptops, tablets, and mobile devices.
  • Provide deskside and remote support using designated ITSM tools.
  • Accurately track all service requests, incidents, and change requests in the ITSM platform.
  • Troubleshoot hardware, software, network, and Office 365 issues including SharePoint, OneDrive, OneNote, and Teams.
  • Collaborate with engineers and developers to resolve desktop, network, and application-layer issues.
  • Support Active Directory tasks such as password resets and account unlocks.
  • Deliver strong customer service, simplifying complex technical concepts for non-technical users.
Required Skills & Certifications:
  • Bachelor's degree in IT or related field, or equivalent experience (10 years).
  • 6 years of experience installing and configuring Windows and Apple desktop endpoints, laptops, and tablets.
  • 6 years of experience tracking service requests and incidents in an ITSM platform.
  • 6 years of providing remote and deskside desktop support.
  • 6 years collaborating with engineers and developers on cross-layer troubleshooting.
  • 3 years of strong customer service and IT administrative support experience.
  • 3 years of hardware and complex software troubleshooting expertise.
  • 3 years proficiency with the Office 365 suite.
  • 2 years' experience with Active Directory.
Preferred Skills & Certifications:
  • CompTIA A+, Network+, or Security+ certification.
  • Experience supporting government or large enterprise environments.
  • Knowledge of ITIL practices.
Special Considerations:
  • Regular travel around the local area is required to support multiple government locations.
  • Work is performed onsite in Washington, DC.
Scheduling:
  • Onsite work schedule based in Washington, DC.

Job Tags

Work at office, Local area, Remote work

Similar Jobs

Dance Teacher Finder LLC

Contemporary/Lyrical Dance Teacher & Choreographer (Part-Time) Job at Dance Teacher Finder LLC

A Premier Dance Studio is seeking dedicated dance teachers for a part-time position starting in summer 2025 and continuing through spring 2026. Ideal candidates will have a strong work ethic, prior teaching experience, and a passion for mentoring students aged 2 to 18....

Deloitte

Cyber Consultant - Technical Resilience Job at Deloitte

 ...outcomes for clients across industries. Qualifications Required: * BA/BS in Computer Engineering, Computer Science, Information Systems, Cyber Security, or equivalent demonstrated technical background * 2+ years of experience in infrastructure or application architecture... 

City View Charter School

City View Charter School Playground Supervisor Job at City View Charter School

 ...Job Description Job Description City View Charter School Playground Supervisor Job Description Mission City View Charter School strives to inspire academic excellence, build character, and create high-quality work while contributing to a better world.... 

Soccer Shots - Long Island West

Childcare Worker - Part Time Job at Soccer Shots - Long Island West

 ...01(k)~401(k) matching ~ Company parties ~ Competitive salary ~ Employee discounts ~ Flexible schedule No coaching experience required. Soccer playing experience is a bonus, but a passion for working with children and making a positive impact is what matters... 

Curative

Physician (MD/DO) - Rheumatology - $300,000 to $600,000 per year in Altoona, PA Job at Curative

 ...Highlights ~120,000 area population - suburb amenities ~ Affordable, family-friendly community with excellent schools and outdoor recreation ~ Easy access to Pittsburgh, PA Interested? Reply with your CV or reach out directly for a confidential conversation....